Designed specifically for Banks, NBFCs, and Collection Agencies, Exotel empowers them to streamline operations, reduce costs, and accelerate debt recovery through AI-driven engagement journeys across multiple communication channels.
Exotel’s digital-first, data-driven collections solution empowers you to collect quickly, efficiently, and cost-effectively at every stage.
Encourage action with escalated reminders, flexible payment options, and negotiation opportunities for quick resolution.
Intensify recovery efforts using multi-channel outreach and increased agent interactions to drive immediate borrower responses and recover outstanding debts.
Minimize delinquency risk with proactive reminders, early payment incentives, and easy payment links to encourage timely payments.
Prevent escalation through personalized follow-ups and customized payment plans delivered across multiple channels.
Encourage action with escalated reminders, flexible payment options, and negotiation opportunities for quick resolution.
Intensify recovery efforts using multi-channel outreach and increased agent interactions to drive immediate borrower responses and recover outstanding debts.
Minimize delinquency risk with proactive reminders, early payment incentives, and easy payment links to encourage timely payments.
Prevent escalation through personalized follow-ups and customized payment plans delivered across multiple channels.
English, Hindi, Hinglish, Arabic and many more.
SMS, RCS, WhatsApp, Viber, In-App Calling, and WebRTC.
Preview, Progressive, Predictive, and Blended Auto-Dialers, Chat, Voice, Social Media, Video, and Co-browse.
Cloud telephony, digital voice, SMS, WhatsApp and more.
Debt-collection is tricky but it doesn’t need to be stressful. With Exotel, debt collection becomes a more efficient, personalized, and data-driven process that benefits both you and your customers.
Streamline your collections process with automated notifications and follow-ups via messaging, voice, and other channels. Maximize efficiency while ensuring effective, timely communication with customers.
Build trust through hyper-personalized conversations. Craft customized messages, offer flexible payment solutions, and provide support that strengthens customer relationships, fostering loyalty and long-term value.
Gain actionable insights for customer segmentation and easily deploy tailored multi-channel strategies for enhanced results.
Stay ahead with continuous performance monitoring via robust dashboards & reporting tools. Track key metrics, assess collection progress, and adjust strategies on the fly to drive improved outcomes.
Exotel's innovative allocation algorithm assigns cases to the best agents and, along with omnichannel and contextual capabilities for meaningful interactions, fosters customer connections with empathy and precision.
Exotel ensures compliance with industry regulations through call recordings, secure data management, and robust compliance features.
With proactive, multi-channel notifications ensure all dues are tracked, reducing Day Sales Outstanding (DSO). Boost collection efficiency by replacing reactive efforts with a streamlined approach.
Auto-assign tasks based on agent skills and detailed customer histories and improve conversation effectiveness, reducing operational expenses. Eliminate inefficiencies from random channel usage and context-poor interactions.
Exotel's innovative allocation algorithm assigns cases to the best agents and, along with omnichannel and contextual capabilities for meaningful interactions, fosters customer connections with empathy and precision.
Exotel ensures compliance with industry regulations through call recordings, secure data management, and robust compliance features.
With proactive, multi-channel notifications ensure all dues are tracked, reducing Day Sales Outstanding (DSO). Boost collection efficiency by replacing reactive efforts with a streamlined approach.
Auto-assign tasks based on agent skills and detailed customer histories and improve conversation effectiveness, reducing operational expenses. Eliminate inefficiencies from random channel usage and context-poor interactions.
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